Orders - FAQ - iShqification by Kiran Mithra

Is there a print guarantee?


Absolutely! We have a 100% print guarantee. What’s that mean?


If you're ever unhappy with your prints or gifts, we will reprint or refund your order, whichever you prefer.


Simply send us an email within 30 days of receiving your order and we’ll help you out.


Note: If you've completed your purchase using a different currency than USD, the refund amount may not exactly match the purchase price due to fluctuations in the exchange rate.


How can I change my  order ?


This includes changing print sizes, quantities, or finishes. Send us an email as soon as possible so we can try to cancel the order before it processes and help them place a new order.


I haven't received my order, what should I do?


We guarantees all our prints, no matter what. That includes orders lost or damaged in transit.


Simply send us an emailwithin 30 days of receiving your order and we’ll help you out.


Note: If you've completed your purchase using a different currency than USD, the refund amount may not exactly match the purchase price due to fluctuations in the exchange rate.


However,  I am not satisfied with the delivery, what should I do ?


Simply send us an email within 30 days of receiving your order and we’ll help you out.


Can I change or cancel my order?


If your order has already been sent to the print lab, it might be too late to make changes, particularly if you want to add items or change the print size.


If you've received a confirmation number via email, this means your order has already been sent to the print lab, but we can still try to help!


Email us ASAP so we can contact the print lab and try to stop the order before it enters production. Don't forget to include your order number!



ADDITIONAL TERMS APPLICABLE TO SALES OF PRODUCTS ("TERMS OF SALE")


SmugMug facilitates your purchase of Gifts, Photos, Videos or Products through the SmugMug Services through its relationships with the SmugMug Vendors. If you purchase Gifts, Photos, Videos or other Products from this website, you acknowledge that the printing of any Photos or creation of other physical medium Products is performed by such SmugMug Vendors and SmugMug's role is to assist, facilitate and support such order process pursuant to these Terms of Sale.


These Terms of Sale form a part of the Terms of Use applicable to your purchase of any Photos, Videos, or other Products from this website - through the SmugMug Services. Other than as specifically provided in any separate written agreement between you and SmugMug, these Terms of Sale may not be altered, supplemented, or amended by the use of any document, such as purchase orders, and all sales are expressly conditioned upon your agreement to these Terms of Sale. In the event of any conflict between these Terms of Sale and the other provisions of the Terms of Use, these Terms of Sale will control.


1. Pricing; Payment Terms

In order to purchase Products through the SmugMug Services, you are required to provide valid Payment Information as required by SmugMug. SmugMug may terminate your order for Products and take such other action as appropriate if we are unable to process your Payment Information and you do not provide an alternative form of payment upon SmugMug's request. You agree to reimburse SmugMug for any and all costs incurred in collecting amounts owed by you to SmugMug or a SmugMug Vendor, including, without limitation, attorneys' fees and costs of collection agencies.


You are responsible for any taxes that you are obligated to pay or that SmugMug may collect from you in connection with your purchase of Products. If you do not pay the sales or other taxes or fees on a transaction, you will be responsible for the taxes or fees in the event they are later determined to be payable on the sale, and SmugMug reserves the right to collect the taxes or other related fees from you at any time. In certain jurisdictions, SmugMug may be required to collect and remit sales tax in connection with your purchase of Products. Any such taxes will be added to the purchase price and reflected on your invoice or receipt.


2. Product DownloadsShipping Terms and Policies

If you purchase a Video or Photo download, such download will be made available to you through the Services upon SmugMug's receipt of your valid Payment Information. If you purchase Photo prints or other physical medium Products (i.e., photo books or other photo merchandise), SmugMug will use its commercially reasonable efforts (and our SmugMug Vendors will use commercially reasonable efforts) to ship all orders for such Products within the estimated delivery time applicable to various methods of shipping available at the time you place your order. SmugMug is not responsible for any delays in shipping. SmugMug or the SmugMug Vendors reserve the right to substitute another carrier of equal or lesser cost to deliver your order at our discretion. All shipping charges are your responsibility. Please see our Shipping Charges for additional detail. Shipping charges will be included in your shopping cart and can be viewed on a summary screen prior to finalizing your order. The shipping charge shown during the Product checkout process is subject to verification and to correction or change without notice, provided that if the actual shipping charge is more than the amount shown in your shopping cart, we will contact you with the correct shipping costs before processing your order, and you will have an opportunity to cancel your order. All orders are shipped FOB shipping point. Title to the physical medium of the Products passes from SmugMug to you upon shipment. If an item in your order is temporarily out of stock, we may hold your order until it is complete prior to shipment.


3. Return Policy

SmugMug unconditionally guarantees your satisfaction with any Products that you purchase through the Services. If you are unsatisfied with any Photos, Videos or other Products you have purchased from SmugMug, we will gladly accept the return of any Product you have ordered for any reason within thirty (30) days of your receipt of the Product. Upon completion of the return procedure and receipt of the returned Product, we will resend you the Product or issue you a full refund of the purchase price paid for such Product, whichever you prefer. We do not provide refunds for your original shipping cost unless your order is physically defective in some manner. If you are unsatisfied with a Product that is not in a physical medium form (i.e., a Photo download), then upon your request, we may issue you a full refund of the purchase price paid for such Product at our discretion depending on the circumstances. To request a refund or replacement for any Product, please contact SmugMug at help@smugmug.com. Please do not contact your credit card company to dispute a charge before contacting SmugMug.


4. Product Availability and Pricing

SmugMug or the SmugMug Vendors may revise or discontinue Product options at any time without prior notice, and Products may become unavailable even after an order is placed. All prices are subject to change without notice.


5. Product Descriptions; Pricing; Errors

SmugMug strives to maintain accurate information in the Services and to eliminate any errors. However, we do not warrant that Product descriptions, Photos, Videos, pricing or other SmugMug Materials are accurate, complete, reliable, current, or error-free. In addition, all weights and size dimensions are approximate. While we make reasonable efforts to accurately display all details of our Product offerings, including the applicable color, please note that the actual color you will see for a Photo depends on the settings of your computer screen and we cannot guarantee that your computer will accurately display all Photo colors. SmugMug or a SmugMug Vendor reserves the right to format, manipulate or otherwise modify Photos as may be required to satisfy a particular order. If a Product offered by SmugMug is not as described or pictured, your sole remedy is to return the Product in unused condition for a refund within thirty (30) days of receipt. In the event of an error, whether contained in the Services, in an order confirmation, in processing an order or otherwise, we reserve the right to correct such error and charge the correct price or cancel the order, and your sole remedy in the event of such error is to cancel your order.


6. Disclaimer of Warranties

THE FOREGOING RIGHT TO RETURN ANY ORDER WITHIN THIRTY (30) DAYS IS YOUR SOLE AND EXCLUSIVE REMEDY, AND SMUGMUG'S SOLE AND EXCLUSIVE LIABILITY, WITH RESPECT TO THE PURCHASE OF ANY PRODUCTS USING THE SERVICES, AND SMUGMUG EXPRESSLY DISCLAIMS AND EXCLUDES ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PURCHASE OF ANY PRODUCTS.


CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.





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